PCI (Payment Card Industry Security Standard)
Identify and authenticate access to system components
Test 8.2.2
8.2.2 Examine authentication procedures for modifying authentication credentials and observe security personnel to verify that if a user requests a reset of an authentication credential by phone e-mail web or other non-face-to-face method the user’s identity is verified before the authentication credential is modified.
Many malicious individuals use “social engineering”-for example calling a help desk and acting as a legitimate user-to have a password changed so they can utilize a user ID. Consider use of a “secret question” that only the proper user can answer to help administrators identify the user prior to re-setting or modifying authentication credentials.
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